Refund policy

At GetTactura, your satisfaction is our priority. We work hard to provide premium-quality products and a seamless shopping experience. However, if for any reason you are not fully satisfied with your purchase, we are here to help.

Returns

  • We accept returns within 30 days from the date of delivery.

  • To be eligible for a return, the item must be:

    • Unused, undamaged, and in the same condition as received.

    • In its original packaging, including all tags, manuals, and accessories.

  • Items that show signs of use, wear, or damage not caused during delivery will not be eligible for return.

Please note: Certain items such as gift cards, downloadable products, and clearance/“final sale” items are not eligible for return.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original method of payment within 5–10 business days.

  • Depending on your payment provider, it may take additional time for the refund to reflect in your account.

Exchanges

  • We only replace items if they are defective, damaged, or incorrect.

  • If you need to exchange an item for the same product, please contact us at support@gettactura.com with your order number and details.

Non-Refundable Items

The following are non-refundable:

  • Gift cards

  • Downloadable digital products

  • Final sale or clearance items

  • Personalized or custom-made items

Shipping Costs

  • Shipping costs are non-refundable.

  • If you receive a refund, the original shipping cost (if applicable) will be deducted from your refund.

  • For returns due to defects, damages, or incorrect items sent, GetTactura will cover the return shipping cost. For all other returns, customers are responsible for return shipping fees.

Damaged or Defective Items

If you receive an item that is defective or damaged:

  1. Please contact us within 7 days of delivery at support@gettactura.com.

  2. Provide your order number, photos of the item, and a brief description of the issue.

  3. We will arrange for a replacement or a full refund once the issue is verified.

Order Cancellations

  • Orders can be cancelled within 24 hours of purchase, provided they have not been shipped.

  • After 24 hours or if the order has already been dispatched, cancellation requests cannot be guaranteed.

Late or Missing Refunds

  • If you haven’t received a refund yet, please check your bank account again.

  • Then contact your credit card company or bank, as it may take some time before your refund is officially posted.

  • If you’ve done all of this and still have not received your refund, please reach out to us at support@gettactura.com.

Contact Us

If you have any questions about our Refund Policy, please contact us:
📧 support@gettactura.com
🌐 www.gettactura.com